Our AI-driven platform adapts seamlessly to the unique needs of each industry.

Optimize workforce efficiency. Improve accuracy. Deliver consistent client outcomes.

BPOs deal with high-volume, multi-client workloads that demand real-time visibility and controlled execution. Optancia helps BPO leaders:

• Balance workload across teams and shifts
• Automate case allocation & escalation
• Track analyst performance & utilization live
• Improve quality through AI-driven sampling
• Meet strict SLAs for multiple clients
• Reduce rework and operational leakage

Outcome: Higher throughput, predictable delivery, and operational transparency that strengthens client trust.

Enhance processing speed, reduce errors, and ensure regulatory-grade compliance.

Banks and FIs handle sensitive, high-risk operations where accuracy and oversight are critical. Optancia enables financial teams to:

• Accelerate processing for lending, KYC, underwriting, settlements
• Prevent SLA breaches with predictive alerts
• Improve audit coverage and reduce quality issues
• Maintain complete governance with audit logs
• Optimize capacity during volume spikes
• Enhance security with role-based access control

Outcome: Faster decisions, better customer experience, and strong compliance posture

Strengthen oversight, increase audit depth, and manage risk intelligently.

Compliance teams require rigor, traceability, and controlled workflows. Optancia provides:

• AI-based sampling to detect high-risk transactions
• Standardized audit workflows and scorecards
• End-to-end activity tracking for traceability
• Real-time monitoring of analyst actions
• Structured escalations & maker-checker controls
• Configurable risk thresholds & coverage adjustments

Outcome: More focused audits, improved risk detection, and reduced compliance gaps.

Drive predictable service delivery with intelligent workload routing and SLA visibility.

IT Ops teams handle incident management, service requests, change workflows, and continuous monitoring under strict SLAs. Optancia helps IT operations:

• Allocate cases automatically to the right engineer
• Prioritize critical issues with override logic
• Monitor team capacity, availability, and workload in real time
• Track SLA risks and intervene proactively
• Maintain complete audit trails for governance
• Measure productivity and turnaround performance

Outcome: Faster resolutions, reduced escalations, and highly predictable service levels.