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    • Features and Value
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    • ABOUT US
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Optancia
  • Home
  • Features and Value
  • INDUSTRIES
  • ABOUT US
  • Contact US

Real-Time Visibility • Predictive Automation • Intelligent Quality Control

Real-Time Visibility • Predictive Automation • Intelligent Quality Control

Real-Time Visibility • Predictive Automation • Intelligent Quality Control

Real-Time Visibility • Predictive Automation • Intelligent Quality Control

Real-Time Visibility • Predictive Automation • Intelligent Quality Control

Real-Time Visibility • Predictive Automation • Intelligent Quality Control


What Optancia Delivers

 Optancia unifies workforce, workflows, and quality oversight to deliver complete operational control with predictive insights.


Core Pillars

Predictive Intelligence

  • Forecast SLA risks, workload spikes, and error-prone patterns
  • Take proactive actions before issues grow

Real-Time Visibility

  • Live dashboards for queues, utilization, AHT, TAT, risks, and performance
  • Complete situational awareness

Intelligent Automation

  • Automated case allocation & routing
  • Quality sampling & escalation workflows

Quality & Risk Assurance

  • AI-driven sampling
  • Standardized audits
  • Root-cause insights
  • Maker-checker governance


Key Features

Smart Work Allocation

  • Automated get-next logic
  • Manual priority overrides for urgent cases

Operational Control

  • Real-time workload monitoring
  • Centralized activity & audit logs

Performance Management

  • KPI tracking (AHT, FTR, SLA, utilization)
  • Capacity & availability monitoring 

Quality & Compliance

  • AI-based audit sampling
  • Standardized QA workflows
  • Risk threshold & coverage controls 

Team Enablement

  •  Training, PKTs, surveys
  • In-platform communication with read tracking 

Enterprise Security

  • Role-based access control
  • Financial-grade governance


Business Impact

Efficiency

  • 20–40% faster processing
  • Reduced manual oversight
  • Better workload balancing 

Quality

  • 15–30% fewer errors
  • AI-driven audit coverage 
  • Improved first-time-right execution

Performance Management

  • KPI tracking (AHT, FTR, SLA, utilization)
  • Capacity & availability monitoring 

SLA Performance

  •  Up to 95% SLA adherence
  • Automated prioritization
  • Early risk alerts 

Cost Optimization

  •  Smarter capacity utilization
  • Lower rework & escalations
  • Reduced operational leakage


Because operations shouldn’t run on guesswork.

Request a demo to see Optancia in action

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